You may get the following error message when entering your account credentials to allow the add-in to connect to the Infront Analytics server:
This message informs you that the connection could not be established. It can happen when you work in a secured environment and/or use a global security software. In this case, you have to authorize Infront Analytics IP addresses and domain names on your firewall.
If you still cannot resolve the issue, please submit a support ticket by clicking the Create New Ticket link in the top section of the Help Center (if this link is not visible, contact your usual help desk).
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